Cannot Create Service Request When Bill to Address For Install Base Instance Is From Different Party: Error On Ship_To Account
(Doc ID 1552807.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When Bill-to Address for an install base instance is from a related party, then creating a service request for this instance errors:
* SR Form:
"FRM-40212: Invalid value for field SHIP_TO_ACCOUNT."
* Doing the same from Contact Center, error message shown as a pop-up:
API Programming Error
value "32754" for parameter Ship_To Account is invalid.
Steps to Reproduce
The instance is owned by party A, account_number X.
The instance has two associations: OWNER=Party A, SOLD-TO=Party B.
The installed-at, current, ship-to = Party A
The bill-to = Party B.
When creating a service request, the account_number of Party B is passed, together with the party_id of Party A to the API.
Because Party A and account B don't belong together, the creation of the SR fails.
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