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Field Service HTML Debrief Error: Service Activity Code LOV is blank when adding Debrief Lines (Doc ID 1553315.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
When adding Debrief Lines on HTML Debrief page, the Service Activity Code LOV is blank

EXPECTED BEHAVIOR
-----------------------
Expect the SAC LOV to have the correct values

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Service Request and a Task
2. on Task Tab, click on Debrief button, bring up the HTML Debrief page
3. Try to add a new Debrief line, try to enter a Service Activity Code


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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