16658367 / 16471988: Invoice Issue - Insufficient Funds Hold On Invoice When Funding Is Not An Issue (Doc ID 1554080.1)

Last updated on SEPTEMBER 11, 2018

Applies to:

Goal

If certain actions are following in the creation and redistribution of an invoice, that the invoice is put on hold for Insufficient Funds however that isn't the issue with the invoice or its funding. It has been determined that the cause of this problem is when a user creates a purchase order to a PTA and that PO is matched to an invoice. Due to redistributions, the invoice lines are discarded and then the user goes back into the PO and changes the charge string to a GL charge string. At this point, when the invoice is again matched to that PO, this hold is now placed on the invoice. . However, we need to stop the issue from happening in the first place.
 

Solution