Spares Management: Cant Reassign Task With Serialized Part, Customer Shipto And Internal Order Fully Received (Doc ID 1554578.1)

Last updated on OCTOBER 27, 2016

Applies to:

Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3

When attempting to reassign a task that has a parts requirement with customer shipto, a serialized part and a fully received internal order (and hence a reservation for the part against the destination subinventory) the following error occurs.

ERROR
-----------------------
When rescheduling manually (overriding the assignee in the SR task tab to an engineer that does not have the part in his default subinventory):

Unable to reserve. Insufficient Quantity for the item. Unable
to cancel Internal orders. Unable to cancel Internal
orders. Error returned from Internal API hook. Procedure
name is CSP_PARTS_REQUIREMENT.TASK_ASSIGNMENT_POST_UPDATE
(APPL_ID=523)

when rescheduling using intelligent mode (with task parts mandatory, my inventory and warehouse selected) - choosing a plan option that does not have the part in his default subinventory

APP-CSR-254152: Error scheduling plan option for resource
Bramer, Fred with spares. Spares API: &API. Return status:
&RETURN_STATUA. Error 1:
Unable to cancel Internal orders., error 2:
Unable to cancel Internal orders., error 3:
Unable to reserve. Insufficient Quantity for the Item.,
error 4: ,error 5: ERROR5. (ERROR5=)


For nonserialized items it works just fine.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an SR with a task
2. assign task
3. create a parts requirement for a serialized item.
4. Create an internal order for the PR
5. Pick and ship the order
6. receive the order
7. check the parts requirement. Notice that the line is now fully received and a reservation is created
8. Try to reassign the task using scheduler or manual to get the above errors


Changes

 

Cause

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