ORA-01086: savepoint 'COMPUTE_PRICE' never established in this session or is invalid Error Attempting to Add Products (sublines) In Service Contracts
(Doc ID 1554586.1)
Last updated on MARCH 08, 2017
Applies to:Oracle Service Contracts - Version 184.108.40.206 and later
Information in this document applies to any platform.
In Contracts Billing/Termination, find that it is not possible to add products (sublines) in service contracts.
The below error message shows when we try to add the product in service contracts.
ORA-01086: savepoint 'COMPUTE_PRICE' never established in this session or is invalid
ORA-06512: at "APPS.OKS_QP_INT_PVT", line 2631
ORA-06510: PL/SQL: unhandled user-defined exception
FRM-40735: ON-INSERT trigger raised unhandled exception ORA-01086.
Steps to Reproduce:
1. (R) Service Contract
2. Open a contract > Navigate to Lines tab> Pricing /Product: add a product in service contract.
Due to this the customer is not able to complete the contract and in turn not able to bill the customer for the service
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!