Last updated on MARCH 08, 2017
Applies to:Oracle Service Contracts - Version 22.214.171.124 and later
Information in this document applies to any platform.
In Contracts Billing/Termination, find that it is not possible to add products (sublines) in service contracts.
The below error message shows when we try to add the product in service contracts.
ORA-01086: savepoint 'COMPUTE_PRICE' never established in this session or is invalid
ORA-06512: at "APPS.OKS_QP_INT_PVT", line 2631
ORA-06510: PL/SQL: unhandled user-defined exception
FRM-40735: ON-INSERT trigger raised unhandled exception ORA-01086.
Steps to Reproduce:
1. (R) Service Contract
2. Open a contract > Navigate to Lines tab> Pricing /Product: add a product in service contract.
Due to this the customer is not able to complete the contract and in turn not able to bill the customer for the service
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