ORA-01086: savepoint 'COMPUTE_PRICE' never established in this session or is invalid Error Attempting to Add Products (sublines) In Service Contracts

(Doc ID 1554586.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

In Contracts Billing/Termination, find that it is not possible to add products (sublines) in service contracts.
The below error message shows when we try to add the product in service contracts.

Error:
ORA-01086: savepoint 'COMPUTE_PRICE' never established in this session or is invalid
ORA-06512: at "APPS.OKS_QP_INT_PVT", line 2631
ORA-06510: PL/SQL: unhandled user-defined exception

FRM-40735: ON-INSERT trigger raised unhandled exception ORA-01086.


Steps to Reproduce:

1. (R) Service Contract

2. Open a contract > Navigate to Lines tab> Pricing /Product: add a product in service contract.


Business impact:

Due to this the customer is not able to complete the contract and in turn not able to bill the customer for the service

Cause

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