My Oracle Support Banner

'ORA-01086: savepoint 'COMPUTE_PRICE' never established in this session or is invalid' Error Attempting to Add Products (sublines) in Service Contracts (Doc ID 1554586.1)

Last updated on MAY 30, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Find that it is not possible to add products to sublines in Service Contracts. The following error message occurs:

Error
ORA-01086: savepoint 'COMPUTE_PRICE' never established in this session or is invalid
ORA-06512: at "APPS.OKS_QP_INT_PVT", line 2631
ORA-06510: PL/SQL: unhandled user-defined exception

FRM-40735: ON-INSERT trigger raised unhandled exception ORA-01086.

Steps
1. Using a Service Contracts Manager responsibility.
2. Open a Service Contract
3. Navigate to Lines > Pricing /Products tab.
4. Add a new Subline.
5. Click Save and get the indicated error.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.