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ORA-01086: savepoint 'COMPUTE_PRICE' never established in this session or is invalid Error Attempting to Add Products (sublines) In Service Contracts (Doc ID 1554586.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Service Contracts - Version and later
Information in this document applies to any platform.


In Contracts Billing/Termination, find that it is not possible to add products (sublines) in service contracts.
The below error message shows when we try to add the product in service contracts.

ORA-01086: savepoint 'COMPUTE_PRICE' never established in this session or is invalid
ORA-06512: at "APPS.OKS_QP_INT_PVT", line 2631
ORA-06510: PL/SQL: unhandled user-defined exception

FRM-40735: ON-INSERT trigger raised unhandled exception ORA-01086.

Steps to Reproduce:

1. (R) Service Contract

2. Open a contract > Navigate to Lines tab> Pricing /Product: add a product in service contract.

Business impact:

Due to this the customer is not able to complete the contract and in turn not able to bill the customer for the service


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In this Document

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