Unable to See Interaction Notes Under Type "Interactions" in the Collections Agent User Interface (Doc ID 1554836.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Notes entered under Interactions can be displayed under Collections Workbench History tab when the type selected is 'All'. 
However, when the type selected is 'Interaction,' the notes are not displayed.

Cause

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