Service Request: Error Saving a Task: "An Address is mandatory for a Field Service Task"
(Doc ID 1555266.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When the cs_servicerequest_pub.Create_ServiceRequest API is used to create a Service Request, the Service Request gets created, but when trying to save a Task, there is an error.
When a SR is created manually for the same customer, an error does not occur.
This Field Service Task cannot be saved
There is no address for the Task. An Address is mandatory for a Field Service Task
Please select an Address before saving the Task
1. Create an SR via an API.
2. Navigate to the SR in forms to update with a new Task:
(N) Find Service Request
- Enter SR Customer and Contact information.
- Enter Bill To and Ship To Addresses
- Tasks tab: Create a Field Service Task (i.e. Dispatch rule associated).
3. Error appears.
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