Receipts Workbench: Unable To Apply Refund To Receipt When The Receipt Status is Risk Eliminated (Doc ID 1555727.1)

Last updated on JUNE 07, 2021

Applies to:

Symptoms

On : 12.1.3 version, Receipts Related

Attempting to apply a receipt that has a status of Risk Eliminated and receive the following error:

You cannot enter a refund for this receipt because the receipt has not been remitted

Receipts with this issue demonstrate the following:

1. All receipts can refund after remittance, whether standard or factoring
2. Remittance of standard, after receipt automatic clearing can refund successfully.
3. Remittance of factoring, after receipt Risk Eliminate.  It cannot be refunded and error is received

Cause

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