Customers Workbench: The Primary Salesrep in HZ_CUST_ACCOUNTS Table is NULL and There is No Way to Enter Them at the Customer Header Level (Doc ID 1556005.1)

Last updated on DECEMBER 13, 2017

Applies to:

Symptoms

After upgrading to Release 12, the PRIMARY SALESREP ID in HZ_CUST_ACCOUNTS table became NULL and there is no way to enter them at customer header level in the customer OAF page.

In 11i, you have the PRIMARY SALESREP ID setup at customer header level and Customer standard form provides a field to enter the value.

Where is the Primary Salesrep added for a customer in Release 12?

Cause

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