Customers Workbench: The Primary Salesrep in HZ_CUST_ACCOUNTS Table is NULL and There is No Way to Enter Them at the Customer Header Level (Doc ID 1556005.1)

Last updated on SEPTEMBER 07, 2021

Applies to:

Symptoms

After upgrading to Release 12, the PRIMARY SALESREP ID in HZ_CUST_ACCOUNTS table became NULL and there is no way to enter them at customer header level in the customer OAF page.

In Release 11i, the PRIMARY SALESREP ID can set at customer header level, Customer standard form provides a field to enter the value.

How to add the Primary Salesrep for a customer in Release 12?

Changes

Cause

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