Credit Memo Revenue Recognition Remains Unearned (Doc ID 1556423.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

An invoice's revenue is manually recognized through the Revenue Management forms.

Some time in the future, a Credit Memo is created against this invoice.

The credit memo is created in Unearned Revenue and cannot be recognized.

Credit Memos remain in unearned revenue causing the revenue number to be incorrect.

Steps to Reproduce
Create Order
Invoice
Invoice is deferred
Manually Recognize Revenue through Rev Mgmt
Create Credit Memo
Run standard Revenue Recognition Programs
Credit Memo remains in unearned revenue when it should be recognized

Cause

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