Interaction History Error: 'ORA-31183: Node Type Text Cannot Be Converted To Desired Type'

(Doc ID 1556829.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Interaction History - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to run Interaction History Bulk Processor Concurrent Program.

Error message : Error in processing media item. ORA-31183: Node type text cannot be converted to desired type

The issue can be reproduced at will with the following steps:
  (R)Interaction History JSP Admin
  (N) Concurent Requests
  Run Interaction History Bulk Processor Concurrent Program


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