Interaction History Error: 'ORA-31183: Node Type Text Cannot Be Converted To Desired Type' (Doc ID 1556829.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Interaction History - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to run Interaction History Bulk Processor Concurrent Program.
  

ERROR
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Error message : Error in processing media item. ORA-31183: Node type text cannot be converted to desired type

  
  
STEPS
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The issue can be reproduced at will with the following steps:
  
  (R)Interaction History JSP Admin
  (N) Concurent Requests
  
  Run Interaction History Bulk Processor Concurrent Program


Cause

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