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Java Exception Error "CsfPoTaskUpdateMainCO.processRequest" when Open Debrief Page from Service Responsibility On Service Request Form (Doc ID 1557164.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

When attempting to bring up the html debrief page from Service Responsibility,
the following error occurs.

ERROR
-----------------------
Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.


Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:620)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1183)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:976)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:943)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:663)

## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.csf.portal.task.webui.CsfPoTaskUpdateMainCO.processRequest(CsfPoTaskUpdateMainCO.java:518)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:604)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1183)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1569)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:976)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:943)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:663)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Navigate to Service responsibility
2) Create SR, Task
3) Open debrief
4) Getting error message.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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