Service Request Form: Send Message Function: Notifications Not Being Sent To Group Email Address (Doc ID 1557344.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version
  
  ACTUAL BEHAVIOR
  ---------------
  On the Service Requests (CSXSRISR) form, when using the function 'Send Message' to send a message to a
  resource Group, the email notification is not sent to the group members.
  
  EXPECTED BEHAVIOR
  -----------------------
  Expect all group members to receive email notifications
  
  STEPS
  -----------------------
  The issue can be reproduced at will with the following steps:
  1. Create a Service Request.
  2. Go to Tools>Send Message.
  3. Select a Resource Group for the 'To' field.
  4. Check Notifications for members of the resource group using 'Workflow
  User Web' responsibility
  5. Notifications are not sent to the FND users that belong to the resource
  group

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms