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Service Request Form: Send Message Function: Notifications Not Being Sent To Group Email Address (Doc ID 1557344.1)

Last updated on APRIL 20, 2023

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3 version
  On the Service Requests (CSXSRISR) form, when using the function 'Send Message' to send a message to a
  resource Group, the email notification is not sent to the group members.
  Expect all group members to receive email notifications
  The issue can be reproduced at will with the following steps:
  1. Create a Service Request.
  2. Go to Tools>Send Message.
  3. Select a Resource Group for the 'To' field.
  4. Check Notifications for members of the resource group using 'Workflow
  User Web' responsibility
  5. Notifications are not sent to the FND users that belong to the resource


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