Customer Not Listed In The LOV Of The Business Entity Relationship Form (JGZZRASC) (Doc ID 1557995.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Financials for the Americas - Version 11.5.10.2 and later
Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

In 11.5.10.2:

When a new customer is created, it could not be found in the Business Entity Relationship form (JGZZEASC).
The same issue occurs if the Entity Name 'IDT ARG IBG SRL' is queried.

After the customer is created, it is expected to find the new customer Primary ID Number of the new customer in the Business Entity Relationship form (JGZZEASC).

The issues doesn't occurs for suppliers. When a supplier is created within Payables, the new Supplier could be found in the Business Entity Relationships form.

Steps to reproduce:

1-Log into IDT ARG RECEIVABLES Responsibility, and create a new Customer
2-Navigate to AR Standard/ Customers / Standard
3-Query Customers with Country Address = 'Argentina'. The Match Results form opens.
4-Press New Button
5-Enter Customer Name, Customer Number and Tax Payer ID:
   i.Name = IDT ARG IBG SRL
   ii.Customer Number = 54112222
   iii.Tax Payer ID = 2044444444
6-Within the GDF, enter the following values:
    i.Origin = Domestic
    ii.Primary ID Type = CUIT
    iii.Primary ID Validation Digit = 5
7-In the Address zone, press New button and enter address details
8-In the Global Descriptive Flexfield (GDF) fields, enter the value: Contributor Class = VAT-TOPCF-TOPBA
9-In Business Purpose zone, enter Usage = Bill To and check Primary flag
10-Press Open Button and under the Accounts tab, enter the Receivables account = 3250.1600.0000.11510.0000.AR.00000.00000.00000
11-Press Save Button and the new Customer is created.
12-Navigate to AR Localizacion Argentina/Argentine Localization/Company Information/Business Relationships. The Business Entity Relationships form opens
13-In the Primary ID Number field, enter the Tax Payer ID of the new customer (Tax Payer ID = 2044444444) and press Tab key.
14-The Primary ID Numbers LOV is open but the new Customer ID Number is not displayed.

Cause

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