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Service Costs or Charges Report: Errors JBO-27122, java.sql.SQLException, ORA-01403, ORA-06512: at "APPS.HZ_TIMEZONE_PUB" (Doc ID 1558127.1)

Last updated on MARCH 08, 2021

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform one of the following actions from the 'Create Service Request' form:

  - Run the Charges Report
  - View Cost Details

the following error occurs.

Error:

## Detail 0 ##
java.sql.SQLException: ORA-06510: PL/SQL: unhandled user-defined exception
ORA-01403: no data found
ORA-06512: at "APPS.HZ_TIMEZONE_PUB", line 708

*or*

You have encountered an unexpected error. Please contact your System Administrator for assistance.

Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation.
Statement: SELECT inc.incident_id "incident_id" , inc.incident_number "ServiceRequestNumber" ,

## Detail 0 ##
java.sql.SQLException: ORA-06510: PL/SQL: unhandled user-defined exception
ORA-01403: no data found
ORA-06512: at "APPS.HZ_TIMEZONE_PUB", line 708

Steps:

Scenario 1:

(R) Service
(N) Service Requests > Create / Find Service Requests
 - Create a new SR, or open an existing SR
 - Navigate to the Charges Tab and add Charges lines
 - Click Charges Report button.

Scenario 2:

(R) Service
(N) Service Requests > Create / Find Service Requests
 - Create a new SR, or open an existing SR
 - Navigate to the Charges Tab and add Charges lines
 - Click on Menu > Tools2 > View Cost Details

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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