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Cannot Update Number of Promise Field in Advanced Collections Mass Promise Tab (Doc ID 1558207.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


Business requirement is to spread collection promise for total account balance over 12 months.

Is there a way to modify the Number of Promise field to 12 months on the Mass Promise tab of collections agent responsibility?

It is grayed out and defaults the value as 1.


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