Cannot Update Number of Promise Field in Advanced Collections Mass Promise Tab (Doc ID 1558207.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Business requirement is to spread collection promise for total account balance over 12 months.

Is there a way to modify the Number of Promise field to 12 months on the Mass Promise tab of collections agent responsibility?

It is grayed out and defaults the value as 1.

Solution

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