My Oracle Support Banner

Cannot Update Number of Promise Field in Advanced Collections Mass Promise Tab (Doc ID 1558207.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Business requirement is to spread collection promise for total account balance over 12 months.

Is there a way to modify the Number of Promise field to 12 months on the Mass Promise tab of collections agent responsibility?

It is grayed out and defaults the value as 1.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.