R12: AR/IBY: Mandate Customer Address Change is Not Reflected in SEPA Direct Debit Output File
(Doc ID 1559030.1)
Last updated on JUNE 10, 2022
Oracle Payments - Version 12.0.6 and later Oracle Receivables - Version 12.0.6 and later Information in this document applies to any platform.
When changing customer address (at Site level), address populated in SEPA XML output file after running Create Settlement Batches is not the one entered at mandate level.
STEPS -------- 1. Mandate is created at account level (our bank accounts are created at account level so we have no choice). Address at account level is "ADDRESS 1". But address at mandate level is not automatically populated, you have to choose one. I first choose "ADDRESS 1".
2. Change customer address at Site level from "ADDRESS 1" to "ADDRESS 2". Address at account level stays the same ( "ADDRESS 1").
3. Update the mandate (which has been created at account level) to have new address "ADDRESS 2".
4. Run Create Settlement Batches for SEPA direct debit.
5. Find that output file contains wrong address "ADDRESS 1".
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