Unable To Open Receipt From Other Operating Unit in Receipts Workbench from Collections Agent Form (Doc ID 1559036.1)

Last updated on MAY 10, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When reviewing a Payment in the History Tab of the Collections Agent form with the Operating Unit set to All, if you try to review the Receipt in the Receipts Workbench and the Operating Unit on the Receipt is different then the MO: Default Operating Unit, you will get a blank Receipts Workbench.

To replicate the issue:

Set profile option MO: Default Operating Unit to an Operating Unit

Collections Agent > Collections
Collections Agent form > All Operating Units

Query your Organization
History Tab>Payments
This will list all Payments for All Operating Units.

Highlight a payment for an Operating Unit that is different then the MO: Default Operating Unit

Either - Right Click and select Receipts Workbench  OR  Navigate>Receipts Workbench

You will see the Receipts Workbench, but it will be grey and the fields will be blank.

 

Cause

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