Unable To Open Receipt From Other Operating Unit in Receipts Workbench from Collections Agent Form
Last updated on MARCH 02, 2018
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When reviewing a Payment in the History Tab of the Collections Agent form with the Operating Unit set to All, if you try to review the Receipt in the Receipts Workbench and the Operating Unit on the Receipt is different then the MO: Default Operating Unit, you will get a blank Receipts Workbench.
To replicate the issue:
Set profile option MO: Default Operating Unit to an Operating Unit
Collections Agent > Collections
Collections Agent form > All Operating Units
Query your Organization
This will list all Payments for All Operating Units.
Highlight a payment for an Operating Unit that is different then the MO: Default Operating Unit
Either - Right Click and select Receipts Workbench OR Navigate>Receipts Workbench
You will see the Receipts Workbench, but it will be grey and the fields will be blank.
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