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A Valid Remit To Site Cannot Be Used In Invoice Entry (Doc ID 1559743.1)

Last updated on JULY 08, 2020

Applies to:

Oracle Payables - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Oracle iSupplier Portal - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.


In iSupplier portal, there are two scenarios that result in errors that prevent the proper creation of unmatched invoices in iSupplier Portal:

Scenario / error 1
Not able to create unmatched invoice, even if the first and last name passed for the requester are of a valid and active employee.  The following error message is thrown:

The customer contact information is missing, incorrect or
we are unable to determine a unique requester. Please
provide either the e-mail address or first and last name of your contact.

Scenario / error 2
if the supplier site is assigned to multiple operating units, attempting to create an unmatched invoice results in the following error:

Remit To field - Select a Valid Value.




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