A Valid Remit To Site Cannot Be Used In Invoice Entry (Doc ID 1559743.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Payables - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Oracle iSupplier Portal - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

In iSupplier portal, there are two scenarios that result in errors that prevent the proper creation of unmatched invoices in iSupplier Portal:

Scenario / error 1
Not able to create unmatched invoice, even if the first and last name passed for the requester are of a valid and active employee.  The following error message is thrown:

The customer contact information is missing, incorrect or
we are unable to determine a unique requester. Please
provide either the e-mail address or first and last name of your contact.

Scenario / error 2
if the supplier site is assigned to multiple operating units, attempting to create an unmatched invoice results in the following error:

Remit To field - Select a Valid Value.

Cause

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