My Oracle Support Banner

Account Details Form Is Displaying Wrong Total Balance After Sorting (Doc ID 1560158.1)

Last updated on JUNE 03, 2020

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When querying all open records in Account Details, the Total Balance field shows a value.  If the data in that screen is then sorted, by clicking on the column header, the Total Balance changes.  The balance should remain the same as the data queried has not changed.

Steps to Reproduce:
Responsibility
: Receivables Manager
Navigation
: Account Details

  1. Query on all Open transactions and view the total.
  2. Sort the data by clicking on the column header, of one of the first three columns
  3. Note that the balance has changed.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.