Internet Explorer Cannot Display Web Page Error when Clicking Email Address Link (Doc ID 1560169.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle iRecruitment - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 06-Mar-2015***

Symptoms

On 11.5.10.2:

ACTUAL BEHAVIOR
---------------
Clicking mail link opens mail compose page from Outlook, but browser also shows 'Internet Explorer cannot display the webpage.'

EXPECTED BEHAVIOR
-----------------------
For browser to remain on same page while email opens.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. iRecruitment Recruiter.
2. Click iRecruitement Home.
3. Click Requistions Tab.
4. Query Job Title.
5. Select a vacancy that shows applicants.  Click the number located in the Applicant column.
6. Click the email address of any applicant
The following error will occur:
A window will open showing error 'Internet Explorer Cannot Display Web Page.'
A second window opens in MS Outlook - addressed to the applicant ready for the composition of an email message.

Cause

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