Unable To Void All Payments In a Payment Process Request (Doc ID 1560203.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

 The Void all Payments Icon is available for a completed Payment Process Request, however, when pressing the icon & saying Yes to "Are you sure you want to void all payments in this payment instruction?", the Payment Process Request does not get updated to Terminated and the check status was not updated.  There were no errors in the process.

Solution

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