Email Center Created Service Request Doesn't Populate All Expected Fields In Table CS_INCIDENTS_ALL_B
(Doc ID 1560712.1)
Last updated on MARCH 18, 2019
Applies to:
Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
When a Service Request is created from an Email by Email Center, a number of fields in cs_incidents_all_b are not populated. When a Service Request is created from the Service Request form these fields are populated.
The expected fields that are not populated for SRs auto-created from Email Center are:
ORG_ID
PUBLISH_FLAG
INV_ORGANIZATION_ID
INCIDENT_OCCURRED_DATE
CUSTOMER_EMAIL_ID
INCIDENT_LOCATION_ID
Expected Behaviour:
All fields populated in table cs_incidents_all_b by creating a Service Request from the Service Request Form are also populated when a Service Request is created from an Email Center.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |