My Oracle Support Banner

Why can we not ship confirm a delivery when a credit check hold exists? (Doc ID 1560812.1)

Last updated on JULY 16, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

An order failed in Ship Confirm with errors like the following:

Error: Process of Delivery line 28766382 is not allowed because a hold exists at the order header level.
Error: Delivery line 28766383 does not satisfy credit payment requirements for the order line or has a line or order level hold. This line cannot be packed or shipped.

We believed that new holds applied after an order is pick released would not be checked during ship confirm. Is this a bug?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.