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Why Is User unable to ship confirm a delivery when a credit check hold exists on the order? (Doc ID 1560812.1)

Last updated on APRIL 04, 2024

Applies to:

Oracle Shipping Execution - Version 11.5.10.2 and later
Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

User attempts to ship confirm an order and it fails with the following error:

Error: Process of Delivery line xxxx is not allowed because a hold exists at the order header level.
Error: Delivery line xxxx does not satisfy credit payment requirements for the order line or has a line or order level hold. This line cannot be packed or shipped.
Warning: The Ship Confirm option selected will unassign all the lines from delivery xxxx.


What is the expected functionality regarding new holds applied after lines have been pick released?
When ship confirming a delivery, does the application check for holds?
 

Solution

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In this Document
Goal
Solution
References


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