"No Tender_Collab_Servprov record found" Exception During Retender in a RAC Environment (Doc ID 1560941.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Transportation Management - Version 6.2.7 to 6.3.3 [Release 6.2 to 6.3]
Information in this document applies to any platform.

Symptoms

 Within a RAC environment, when attempting to re-tender out a shipment to another Service Provider, the following error occurs.

 -- Error


 -- Expected Behavior
 The shipment would be re-tendered to the next service provider if the shipment is declined

 -- What is working
The shipment is tendered out to the first service provider and occasionally the second service provider

 -- Steps
 The issue can be reproduced at will with the following steps.
1. In a RAC environment tender out shipment to a service provider
2. Decline the tender and the shipment will be re-tendered to the next service provider.
3. Attempt to accept or decline the shipment, the error is then generated.


Cause

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