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Tasks Or Resources Are Not Plotting On Dispatch Center Map (Doc ID 1561248.1)

Last updated on NOVEMBER 25, 2020

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

Not all tasks and resources are plotting on the dispatch center map.
When selecting a task and a resource to plot on the map,  the resource is
showing as an unresolved address..
If you select the same resource by itself it will plot on the map correctly..

The expected behavior is that all resources and tasks that are selected will display on the map at the same time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open dispatch center form.
2. Select several resources and tasks.
3. Select view selected tasks on the map.
4. Not all tasks and resources are displayed on the map.

Cause

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In this Document
Symptoms
Cause
Solution
References


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