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ORA-29861: Domain Index is Marked LOADING/FAILED/UNUSABLE in Package CAC_NOTES_PVT (Doc ID 1561444.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Procurement Contracts - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

While trying to add a Note in a Contract or in a Service Request, the following error occurs:

Error:

ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE in Package CAC_NOTES_PVT Procedure Create_note

Steps to Reproduce:

* Contract Terms Authoring Find:

   (R) Contract Workbench
   (N) Contract > Selected a Contract > Note tab 

    - Add a note to contract
    - Commit

* Service:

   (R) Customer Support Specialist
   (N) Agent Dashboard

    - Update a Service Request

=> Error displays.

Cause

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In this Document
Symptoms
Cause
Solution


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