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Rates and Elements are Ending and Restarting with no Calculation Changes (Doc ID 1561596.1)

Last updated on JUNE 10, 2021

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 and 12.1 versions:


Find that after processing a life event, rates in benefits and associated benefit element entries are ending and restarting even though no changes have occurred with the value.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:


1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query a currently enrolled employee.
3. Process any life event.

Cause

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In this Document
Symptoms
Cause
Solution
References


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