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Unable To Delete Intents In Email Center (Doc ID 1561686.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to delete an intent that is not displayed on the first page of the Intents Summary listing, the following error occurs:

XXXX - Intent has already been deleted.


The issue can be reproduced at will with the following steps:

1.  Email Center Administrator responsibility

2.  Navigate to Administration > Intents

3.  Select Next page

4.  Select an Intent

5.  Select Delete



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