Email Center: Deletion Of Intents fails, 'unable to delete intent as it has already been deleted'. (Doc ID 1561744.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

Email Center Administration

When attempting to delete email center intent, the following error occurs.

Error
unable to delete intent as it has already been deleted


Steps
The issue can be reproduced at will with the following steps:
(R) Email Center Administration
(N) Intents
select any intent
delete

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms