Email Center: Edit Attachments jsp returns a blank screen - iemsa_attach.jsp (Doc ID 1561804.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When selecting 'Edit Attachments' on the email Reply page, a new window pops but is totally blank and does not present any attachment details or information to edit.

 The jsp at fault is: iemsa_attach.jsp

Expected  Behavior

 Expect the Edit Attachment page to be populated with existing attachment information and provide the user the ability to browse for and attach additional files.


Steps
The issue can be reproduced at will with the following steps:
1. Open an email
2. Select Edit Attachments
3. A blank page pops instead of the Edit Attachments page


Cause

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