Balance Forward Billing Issue: Closed On-Account Credit Memo's Not Included In Generate Balance Forward Billing Report

(Doc ID 1562040.1)

Last updated on FEBRUARY 01, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transactions Related

Closed On-Account Credit Memo's  Not Included In Generate Balance Forward Billing Report

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an On-Account CM for a BFB enabled site
2. Create a receipt for same site
3. Apply Receipt to the credit memo

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customers BFB invoice does not match with number of transactions generated during the period.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms