"FRM-40212: Invalid value for field EXTERNAL_REFERENCE" Error While Creating Service Request in CSXSRISR Form

(Doc ID 1562044.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


When creating a service request by entering a tracking number in the Tag field of the service request header, the following error message occurs:

FRM-40212: Invalid value for field EXTERNAL_REFERENCE

The service request creation can be progressed without entering the data in the Tag number field.

Why does the error occur?


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