Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When creating a service request by entering a tracking number in the Tag field of the service request header, the following error message occurs:
FRM-40212: Invalid value for field EXTERNAL_REFERENCE
The service request creation can be progressed without entering the data in the Tag number field.
Why does the error occur?
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