My Oracle Support Banner

R12: Remaining Amount Account Details Does Not Match With Account Summary Due to On-Account Receipts Included (Doc ID 1562157.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle iReceivables - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Receipts that are applied to on account are shown with Remaining Amount = 0 and not the amount that is currently on-account.

 

Steps to reproduce:

1) Enter Receipt in AR and apply this receipt to on account

2) Go to ireceivables and query this account.
Account Summary takes the on account receipt balance into account in 'Account Balance' and reduces the total amount.

3) Click Account Balance to drill down to account details.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.