Task Tab - Unable to Select Contact Name When Coming from the UWQ (Doc ID 1562371.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When navigating from the UWQ task node (doubleclicking on a task), the First Name, Last Name fields in IEXRCALL default to the first contact in the
LOV for that customer.  Because the contact defaults when coming from the UWQ, the 'Contact' field when adding a new task, it is inactive.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collectors Work Queue

  1. Double click on an existing task to drill down to IEXRCALL
  2. Try to enter a new task
  3. The contact field is inactive, and the contact in the header defaults to the first name in the list.

Cause

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