Color Coding in Oracle Contact Center and Universal Work Queue
(Doc ID 1562443.1)
Last updated on JULY 14, 2020
Applies to:Oracle Customer Care - Version 12.0.4 and later
Oracle Universal Work Queue - Version 12.0.4 and later
Information in this document applies to any platform.
Is it possible to achieve the below requirements in Universal Work Queue and Contact Center?
1.Colored rows/fonts based on SR severity type in UWQ form in Oracle Teleservice .
2.Colored form for different type of SR's based on customer segment in contact center form.
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