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Color Coding in Oracle Contact Center and Universal Work Queue (Doc ID 1562443.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 12.0.4 and later
Oracle Universal Work Queue - Version 12.0.4 and later
Information in this document applies to any platform.

Goal

Is it possible to achieve the below requirements in Universal Work Queue and Contact Center?

1.Colored rows/fonts based on SR severity type in UWQ form in Oracle Teleservice .

2.Colored form for different type of SR's based on customer segment in contact center form.

 

Solution

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In this Document
Goal
Solution


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