AutoCreate Configuration Items Program Is Not Processing All The Configuration In Batch Mode

(Doc ID 1562456.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Configure to Order - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 13-JAN-2015***

Symptoms

On release 12.1.3, in Production:

AutoCreate Configuration Items concurrent program (BMCCCI) fails when it is run for all configurations and below messages appear in the request log.

The problem does not occur when the same is run for one configuration only.

-- Error
[
 $$$$$ Going to Process Line Id <xxx> .
 proceeding to lock oe lines .
Order# = <yyy>, Line_Id = <xxx> : Link item API failed for config item_id <xxx>
 $$$$$ Going to Process Line Id # 77554431.000000 .
 proceeding to lock oe lines .
Order# = <yyy>, Line_id = <xxx> : Create_And_Link_Item API failed for this model line.
]

-- Steps
The issue can be replicated at will by launching the AutoCreate Configuration Items concurrent program for all configurations.


Cause

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