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Customer Organization Name Cannot Be Modified (Doc ID 1562937.1)

Last updated on JULY 10, 2020

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.


On : 12.1.2 version, Customers Module

Attempting to modify organization name the following error occurs.

"This record in table HZ_PARTIES cannot be locked as it has been updated by another user"

Steps to Reproduce:
Responsibility: Receivables
Navigation:  Customers > Customers > Query the customer
Double click the account name. The page prompt that you can modify the organization name.
Modify the name and save
The system prompt the error message "This record in table HZ_PARTIES cannot be locked as it had been updated by another user".


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In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
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