Planned Effort And Planned Effort UOM Not Saving
(Doc ID 1563363.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Customer Support - Version 12.1.1 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.1 version, Business Events
ACTUAL BEHAVIOR
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Planned Effort and Planned Effort UOM not saving against a task that is part of a service request
EXPECTED BEHAVIOR
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The values should be saved
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Customer Support > Agent Dashboard
2. Open an existing SR
3. Create a task with planed start and end date and enter planned effort value and planned effort UOM
4. Click apply
5. Back to the SR go to Resolution and Wrap up tab
6. Select update the same task created before
7. Go to Schedule and Assignment
8. Planned effort and planned effort UOM are empty
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |