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Planned Effort And Planned Effort UOM Not Saving (Doc ID 1563363.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Business Events

ACTUAL BEHAVIOR
---------------
Planned Effort and Planned Effort UOM not saving against a task that is part of a service request

EXPECTED BEHAVIOR
-----------------------
The values should be saved

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Customer Support > Agent Dashboard
2. Open an existing SR
3. Create a task with planed start and end date and enter planned effort value and planned effort UOM
4. Click apply
5. Back to the SR go to Resolution and Wrap up tab
6. Select update the same task created before
7. Go to Schedule and Assignment
8. Planned effort and planned effort UOM are empty


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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