My Oracle Support Banner

Setup and Scheduling a 'Supplier Contact' in 12.1.x (Doc ID 1563630.1)

Last updated on SEPTEMBER 27, 2021

Applies to:

Oracle Field Service - Version 12.1.1 and later
Oracle Scheduler - Version 12.1.1 and later
Information in this document applies to any platform.


Sometimes it is useful to model resources that are not on the payroll of the Enterprise. 
Prior to Release 12.1.3 of the applications such resources could be defined as 'Supplier Contacts'.  From 12.1.3 onwards there are other options, (as outlined in the Note Third Party Organization Scheduling in 12.1.3 [ID 1112171.1]), but in this Note our focus will be on configuration and use of 'Supplier Contacts'.

This Note will cover the setup of the 'Supplier Contact' using the Accounts Payables screens; the import of the details into CRM; the assignment to Territories; and the display the resource in Field Service Dispatch Center.


This document can be used as a reference for setting up the Supplier Contact resources.

The actual handling of the tasks by the Supplier Contact can be done through the Field Service Technician Portal which falls outside the scope of this document.  



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Steps to create a new resource (Supplier Contact).
 Creating the Supplier Contact Details in Accounts Payables
 Importing the Supplier Contact into the CRM Resource Manager
 Assigning the Resource to a Calendar
 Assigning the Resource to a Territory
 Maintaining Technician Addresses and Sub-Inventories
 Generate Field Service Trips
 Confirmation of the setup

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.