Application Error and ORA-06512: At "APPS.IBE_QUOTE_SAVESHARE_PVT" using ibeCAcpCustomLogin.jsp (Doc ID 1564007.1)

Last updated on DECEMBER 14, 2023

Applies to:

Symptoms

On : 12.1.3 version, Session Management

When attempting to access iStore with the custom login page (ibeCAcpCustomLogin.jsp) implemented, intermittently the following error occurs for users.

ERROR
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The application is currently not available or an unexpected error has occured. Please try again later.
If this message persists, please contact the system administrator


VIEW BROWSER SOURCE
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Exception: ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBE_QUOTE_SAVESHARE_PVT", line 3043
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBE_QUOTE_W1_PVT", line 5929 ORA-06512: at line 1 java.sql.SQLException:
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBE_QUOTE_SAVESHARE_PVT", line 3043
ORA-06510: PL/SQL: unhandled user-defined exception ORA-06512: at "APPS.IBE_QUOTE_W1_PVT", line 5929 ORA-06512: at line 1


STEPS
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The issue can be reproduced at will with the following steps:
1. UserA logs in, leaves session idle
2. UserB then tries to go to the iStore login page via deeplink or using a bookmarked page in the browser
3. Receive the Application Error page
 

Changes

Cause

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