Application Error and ORA-06512: At "APPS.IBE_QUOTE_SAVESHARE_PVT" using ibeCAcpCustomLogin.jsp (Doc ID 1564007.1)

Last updated on MARCH 21, 2017

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Session Management

When attempting to access iStore with the custom login page (ibeCAcpCustomLogin.jsp) implemented, intermittently the following error occurs for users.

ERROR
-----------------------
The application is currently not available or an unexpected error has occured. Please try again later.
If this message persists, please contact the system administrator


VIEW BROWSER SOURCE
------------------------
Exception: ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBE_QUOTE_SAVESHARE_PVT", line 3043
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBE_QUOTE_W1_PVT", line 5929 ORA-06512: at line 1 java.sql.SQLException:
ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.IBE_QUOTE_SAVESHARE_PVT", line 3043
ORA-06510: PL/SQL: unhandled user-defined exception ORA-06512: at "APPS.IBE_QUOTE_W1_PVT", line 5929 ORA-06512: at line 1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. UserA logs in, leaves session idle
2. UserB then tries to go to the iStore login page via deeplink or using a bookmarked page in the browser
3. Receive the Application Error page

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot consistently access iStore specialty sites to place orders.

Cause

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