Tax Exemptions Are Not Merged When Merging Customers (Doc ID 1564020.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3, Tax Exemptions are not merged when merging customers.

Steps to Reproduce:
Responsibility:  Trading Community Manager
Navigation:  Customers > Account Merge
Merge From Customer: Customer 1: Tax Exemption (CA)
Merge To Customer: Customer 2: Tax Exemption (FL)
Submit the merge: Customer 1 merge to Customer 2

Expected Results: Customer 2 should have tax exemptions for both CA and FL.
Actual Results: Customer 2 has a tax exemption for FL only (CA tax exemption did not get merged)

Cause

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