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UPK: When Logging into UPK Client Receive "Unable to Connect to the Remote Server. Verify the Webserver and Database Server are Running" (Doc ID 1564336.1)

Last updated on JANUARY 03, 2023

Applies to:

User Productivity Kit - Version to [Release 11.1]
Generic (Platform Independent)


When logging into User Productivity client, Users receive an error "Unable to connect to the remote server. Verify the webserver and database server are running. If you continue to have problems connection, contact your administrator." 

The error in the OdDev logfile is:

 System.ServiceModel.Security.MessageSecurityException: The security timestamp is stale because its expiration time ('2013-02-20T21:31:22.267Z') is in the past. Current time is '2013-02-20T21:43:19.181Z' and allowed clock skew is '00:05:00'.)


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