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Unable to Add Related Item In iStore Admin For Different Operating Units (Doc ID 1564663.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

--Problem

Unable to Add Related Item In iStore Admin For Different Operating Units (OU)

Added a relationship item for  different OUs and then attempted to cross reference between OUs.

-OU_A
Item validation org: ORG1
Item: ITEM_A

-OU_B
Item validation org: ORG2
Item: ITEM_B

It was possible to add the relationship item 'ITEM_A' against 'ITEM_B' from iStore Administrator for OU_A.
But it was not possible to add  the relationship item 'ITEM_A' against 'ITEM_B' from iStore Administrator for OU_B.


So the relationship item of 'ITEM_A' is available from Operating Unit A but not available from Operating Unit B



--Expected Behaviour

The expectation is that 'ITEM_A' has a substitute item 'ITEM_B' in both Operating Unit A and Operating Unit B and can be accessed in both of  the relevant iStore Sites

- iStore Site Cart in OU_A
'ITEM_A' has a substitute item 'ITEM_B'

- iStore Site Cart in OU_B
'ITEM_A' has a substitute item 'ITEM_B'


-- Steps

1. Create item relationships in iStore Administrator for OU_A.
2. Attempt to create the same item relationship in  iStore Administrator for OU_B  - this is not possible



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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