Receipts Workbench: Create Refund for More Than Amount of Receipt or Combined Receipt and Receive Error - APP-AR-4667252: You Cannot Refund More Than The Receipt Amount (Doc ID 1564839.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to create a refund for more than the amount of a receipt and receive the following error:

APP-AR-4667252: You Cannot Refund More Than The Receipt Amount

Case01:
The steps followed are the following:
1. Create the receipt R1 with amount $1000.
2. Create the receipt R2 with amount $1000. Apply the R1 receipt to R2 receipt -  Now the Total Amount is $2000
3. Create a refund for R2 receipt. Get the above error.

Case02:
The original receipt amount of the receipt in question is $800.
You attempt to start a refund for $900 (this amount includes a Credit memo application for $100)

Cause

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