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Billing History Is Duplicated When Order Line Has Multiple Tax Lines (Doc ID 1565051.1)

Last updated on AUGUST 16, 2018

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

The billing history shows multiple occurrences of the same invoice. This occurs when the invoice references a tax group that has multiple taxes.

Steps to Reproduce:
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1. Navigate to Setup -> Tax -> Tax Groups using the Receivables responsibility.
2. Create a tax group.
- add multiple entries, each representing a tax rate.

3. Create a sales order using the Order Management responsibility.
4. Create a line for a service.
- Enter the Tax Code; select the tax group that has multiple tax rates.
5. Book the order and run Workflow Background Process to close the line.
6. Run AutoInvoice.
- Open the invoice and confirm that there are multiple tax entries.
7. Run Order Capture Integration.
8. Open the contract that is created from the order.
- Open the Billing form at the line level.
- Open the History tab. There are multiple entries, all with the same value.
One entry exists for each tax line.

Cause

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