Last updated on MARCH 08, 2017
Applies to:
Oracle Advanced Inbound Telephony - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
Users encounter the following error when opening the Universal Work Queue form:
Error
Unable to talk to the web server/jsp. Please check the host and the port https://<domain_name>:<port_number>
The error occurs regardless of whether any media nodes are enabled.
Changes
Applied <Patch 14782698>: ORACLE APPLICATIONS WITH 11I.ATG_PF.H RUP6: CPU PATCH FOR JAN 2013
Applied <Patch 5214860>: IEU.R - UNIVERSAL WORK QUEUE R - ROLL-UP 4
Cause
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