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Getting Unexpected Error When Hovering Over or Clicking on Applicant Name (Doc ID 1565316.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Oracle iRecruitment - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When hovering over candidate name or clicking on candidate name link, the following error occurs:

ERROR
-----------------------

Error Page
You have encountered an unexpected error. Please contact your System Administrator for assistance. Click here for exception details.

Excerpts of error stack received:

(..)
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
  at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
  at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
  at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
  at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
  at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:153)
(..)

## Detail 0 ##
java.lang.NullPointerException
  at oracle.apps.irc.popup.server.IrcPopuUpAMImpl.initPersonDetails(IrcPopuUpAMImpl.java:283)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:597)
(..)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: iRecruitment Recruiter or iRecruitment Recruiter.
2. Navigation: iRecruitment Home > Vacancies tab.
3. Search for vacancy.
4. Press Go button.
5. Select vacancy.
6. Press View Applicants button.
7. Hover over candidate name or click on name link.
8. Get error message.

or

1. Responsibility: iRecruitment Recruiter or iRecruitment Recruiter.
2. Navigation: iRecruitment Home - Candidates tab > Individuals tab.
3. Search by name.
4. Press Go button.
5. Hover over candidate name or click on name link.
6. Get error message.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Recruitment team is not able to see the applicants details.

Cause

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In this Document
Symptoms
Cause
Solution
References


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