Incorrect User Name Shows On Note Created In Oracle Customers Online (Doc ID 1565439.1)

Last updated on JULY 06, 2017

Applies to:

Oracle Customers Online - Version 12.0.6 and later
Oracle Common Applications - Version 12 and later
Information in this document applies to any platform.

Symptoms

Changed Employee name from Melody Johnson to MelodyAnn Johnson
Run the concurrent program Synchronize JTF_NOTES_TL_C1 index through CRM
Administrator responsibility

1. Log onto Oracle Customers Online User responsibility
2.  Query Customer Registry ID = 61754 (MICKEY MOUSE)
3.  Navigate to Notes
4.  Create Note button
5.  Enter a new note
6.  Save
7.  Query up that Party Registry ID 61754
8. Click on the Note Link
    You see User = Johnson, Melody(MEJOHNSO)  
    It should be Johnson, MelodyAnn(MEJOHNSO)

The problem only happens to the employes which have name changed via HR

Cause

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