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Incorrect User Name Shows On Note Created In Oracle Customers Online (Doc ID 1565439.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Customers Online - Version 12.0.6 and later
Oracle Common Applications - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Changed Employee name from John Doe to Jonathan Doe
Run the concurrent program Synchronize JTF_NOTES_TL_C1 index through CRM Administrator responsibility

1. Log onto Oracle Customers Online User responsibility
2.  Query Customer Registry ID = XXXXX (<COMPANY NAME>)
3.  Navigate to Notes
4.  Create Note button
5.  Enter a new note
6.  Save
7.  Query up that Party Registry ID XXXXX
8. Click on the Note Link
    You see User =  Doe, John(JDOE)  
    It should be Doe, Jonathan(JDOE)

The problem only happens to the employees which have name changed via HR

NOTE: In the example above, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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