Incorrect User Name Shows On Note Created In Oracle Customers Online
(Doc ID 1565439.1)
Last updated on MARCH 07, 2019
Applies to:Oracle Customers Online - Version 12.0.6 and later
Oracle Common Applications - Version 12.0.6 and later
Information in this document applies to any platform.
Changed Employee name from John Doe to Jonathan Doe
Run the concurrent program Synchronize JTF_NOTES_TL_C1 index through CRM Administrator responsibility
1. Log onto Oracle Customers Online User responsibility
2. Query Customer Registry ID = XXXXX (<COMPANY NAME>)
3. Navigate to Notes
4. Create Note button
5. Enter a new note
7. Query up that Party Registry ID XXXXX
8. Click on the Note Link
You see User = Doe, John(JDOE)
It should be Doe, Jonathan(JDOE)
The problem only happens to the employees which have name changed via HR
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document