Unable to add Attachment for any Form Launched from the Benefits Service Center Form (Doc ID 1565501.1)

Last updated on JULY 19, 2015

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 and R12 Versions:

Unable to open the "paperclip" Attachments icon from the People form when accessed from the Benefits Service Center form.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:


1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Enter and Maintain and query an employee.
3. Click the "paperclip" icon from the Oracle Toolbar.

4. Navigate to Total Compensation > General Definitions > Authentication Activities.
5. Enter the User Function Name "People - Enter and Maintain".

6. Navigate to People > Benefits Service Center and query the employee.
7. Select "People - Enter and Maintain" from the Desktop Activities drop down menu.
8. Attempt to click the paperclip icon in the Oracle Toolbar.




Cause

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